We Offer Peace Of Mind
At Game, we put our customers first with our three guarantees:
1. We beat any price!
We will not be undersold! - If you've purchased any item from Game and, within 21 days, find the identical product at a competitor for less, tell us and we will refund MORE than the difference.
If you intend purchasing from Game and find the identical item at a competitor for less at the same time, tell us and we will BEAT that price.
- The Price Beat does not apply to;
2. We'll swop it, if we stock it
If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or supply you with a gift voucher to that value. Exceptions are indicated accordingly at point-of-purchase. If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.
We will also swop out items bought from other retailers if you bring them to Game - and we sell that same item at Game. We can either swop it out for an item you would prefer to the same value as it sells for on that day in-store at Game, or give you a Game voucher to the current retail sales price on that day in the Game store. Products swapped need to be in their original packaging, unopened and unused and are subject to inspection at the customer service desk. T’s and C’s will apply based on inspection and final decision rests with the Game Store Manager.
3. Guaranteed service on every product sold
We will have any item under warranty, repaired for you - should that take longer than 21 days, the item will be replaced or refunded. For warranty purposes, proof of purchase is required. We also ensure ongoing service on any product bought from Game even after the warranty expires.
4. Please note
We currently do not do Price Beats online. For any price beat requests please contact your nearest Game store.
What we do (South Africa)
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