About Game & Promises

Game Guaraantees

We Offer Peace Of Mind

At Game, we put our customers first with our three guarantees:

1. We beat any price!

We will not be undersold! - If you've purchased any item from Game and, within 21 days, find the identical product at a competitor for less, tell us and we will refund MORE than the difference.

If you intend purchasing from Game and find the identical item at a competitor for less at the same time, tell us and we will BEAT that price.

- The Price Beat does not apply to;

  • The Price Beat does not apply to:
         - New store openings
         - Store relaunches
         - Store closures    
         - Online purchases
         - Online clearance sales
         - Short promotions such as Black Friday and Cyber Monday 
         - Deals on online classified or auction websites
         - Online pre-orders
  • The Price Beat does not apply to stock that is:
         - Used for instore displays
         - Is aged
         - Discontinued stock
         - Refurbished / second hand
         - Damaged
  • The competitor in question must be in-stock of that identical item.
  • The competitor must be a legitimate South African retailer, and the price beat must include the cost of delivery.
  • The price beat does not apply to foreign stores, including foreign online stores.
  • The items up for comparison must be the identical item, brand, barcode, and volume/weight.
  • The warranty/guarantee period must be identical to that of the competitor product.
  • The retailer deemed to be a competitor needs to be a valid VAT registered retailer – accredited by our suppliers as a reseller of their goods and brands that are in question.
  • Note: We currently do not do Price Beats online. For any price beat requests please contact your nearest Game store

2. We'll swop it, if we stock it

If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or supply you with a gift voucher to that value. Exceptions are indicated accordingly at point-of-purchase. If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.

We will also swop out items bought from other retailers if you bring them to Game - and we sell that same item at Game. We can either swop it out for an item you would prefer to the same value as it sells for on that day in-store at Game, or give you a Game voucher to the current retail sales price on that day in the Game store. Products swapped need to be in their original packaging, unopened and unused and are subject to inspection at the customer service desk. T’s and C’s will apply based on inspection and final decision rests with the Game Store Manager.

3. Guaranteed service on every product sold 

We will have any item under warranty, repaired for you - should that take longer than 21 days, the item will be replaced or refunded. For warranty purposes, proof of purchase is required. We also ensure ongoing service on any product bought from Game even after the warranty expires.

4. Please note

We currently do not do Price Beats online. For any price beat requests please contact your nearest Game store.


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